> ## Documentation Index
> Fetch the complete documentation index at: https://docs.node-pad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and Troubleshooting

> Where to ask, what to include in a report, and a few common issues.

If something is broken or behaving unexpectedly, this page covers what to try first and how to reach the team.

## Common issues

<AccordionGroup>
  <Accordion title="A model is missing from the picker">
    The picker shows the models the running deployment has configured. On the hosted product, the available list is curated by the team. On a self-hosted install, it's whatever your operators have enabled. If a model you expect is not there, ping the team (hosted product) or ask your operator to enable it (self-hosted).
  </Accordion>

  <Accordion title="A streamed reply stalled or never finished">
    Refresh the workspace. A network blip can leave a node mid-flight. The message will not be lost — open the node menu and re-run.
  </Accordion>

  <Accordion title="An attachment will not upload">
    Check the file size and type. NodePad supports common image and document formats; very large files may be rejected by the storage layer. If you keep hitting the same error, capture the workspace ID and file name and send them in a report.
  </Accordion>
</AccordionGroup>

## Where to ask

<Columns cols={3}>
  <Card title="Bugs and feature requests" icon="bug" href="mailto:hello@node-pad.com">
    Email the team with what you saw and what you expected.
  </Card>

  <Card title="Get started" icon="mail" href="/get-started">
    How to sign up and what's included.
  </Card>

  <Card title="Enterprise / self-hosting" icon="building-2" href="/enterprise/overview">
    Contact the team via the link in the enterprise overview.
  </Card>
</Columns>

## What to include in a report

<Card title="A good bug report has" icon="clipboard-list" type="info">
  * The **workspace ID** (visible in the URL).
  * The **browser** and OS.
  * The **time** and roughly what you were doing.
  * Any **error message** the UI showed, or a screenshot.
  * For self-hosted reports, the **NodePad version** and a sanitised log excerpt.
</Card>